About Us
About Us
Welcome to Lumivaq. We run Lumivaq.com as an online retail destination, curating well‑considered home and lifestyle goods crafted to bring enhanced comfort, practicality and aesthetic appeal to your day‑to‑day living.
We devote ourselves to delivering transparent product details, secure checkout procedures, a seamless shopping journey, and prompt customer assistance.
Our support team is ready to help you with product‑related inquiries, order status updates, shipping particulars, return matters, payment issues, privacy‑based applications, and all other store‑associated concerns.
Customer support for Lumivaq is provided by Dongguan Houfengkang Technology Co., Ltd.
Email: service@lumivaq.com
Please contact us before returning any item so our team can review your request and provide the correct return instructions and return address for your order.
When contacting us about an existing purchase, please include your order number and the email address used at checkout. This helps us locate your order and assist you more efficiently.
We aim to respond to all customer inquiries within 1-2 business days.