Contact Us
Contact Us
Encountering issues regarding a product or an existing placed order? The Lumivaq customer support team stands ready to assist you with product‑related inquiries, order status updates, shipping details, return procedures, payment matters, privacy‑related applications, and all other service‑oriented concerns.
Customer support for Lumivaq is provided by Dongguan Houfengkang Technology Co., Ltd.
Email: service@lumivaq.com
Room 203, No. 45 Xiangmang Middle Road, Qingxi Town, Dongguan City, Guangdong Province
Whenever you reach out to us concerning a completed purchase, kindly provide your order number together with the email address you entered during checkout. This enables our support staff to pull up your order record and deliver faster, more effective assistance.
Should you receive an order that arrives damaged, faulty, missing components, or contains the wrong merchandise, please attach sharp photos or videos capturing the product itself, outer packaging, as well as the shipping label.
Make sure to get in touch with our team prior to sending back any goods. Our customer support department will assess your submission and furnish you with proper return guidance and the valid return address assigned to your order.
We strive to reply to every customer message within 1‑2 business days. Inquiries related to shipping carriers, payment service providers, order case investigations, or privacy‑subject matters might demand extra processing time for thorough evaluation.