Order Processing
Orders are normally handled and prepared on standard business days. Order‑processing duration is independent of courier transit time, and it may fluctuate due to product stock levels, order verification procedures, high‑volume sales seasons, public holidays, unexpected order surges, and other operational conditions.
Shipping Methods, Costs, and Delivery Estimates
Available shipping solutions, corresponding shipping fees, and projected delivery windows will be shown during checkout, provided shipping services are accessible for your chosen receiving location.
All delivery timelines displayed at checkout or shared for a given order serve purely as estimates, and shall not be regarded as guaranteed delivery dates.
Tracking Information
Once tracking details become accessible, a shipping‑confirmation email will be dispatched to the email address you submitted upon checkout.
Tracking status might not refresh immediately after a shipping label is generated. Certain carriers offer only partial tracking scans and update logistics records only at key delivery checkpoints.
Delivery Delays
Logistics delays can stem from carrier workflow adjustments, customs inspection procedures, extreme weather, transport interruptions, public holidays, hard‑to‑reach receiving locations, and other occurrences beyond our reasonable control.
We will share all obtainable updates where feasible. That said, we are unable to guarantee transit speed or arrival deadlines after goods have been handed over to the shipping carrier.
Customer‑Provided Delivery Information
Shoppers bear responsibility for submitting full, precise and deliverable shipping details at the checkout stage.
Should you spot errors within your delivery details, reach out to our support team right away. We cannot guarantee address revisions once order processing or shipment preparation has commenced.
In instances where parcels get returned, held up, misdelivered or need re‑shipment as a result of incomplete or incorrect customer‑submitted data, reasonable re‑shipping expenses may be charged.
International Orders
For destinations where cross‑border shipping is supported, recipients may incur customs duties, import levies, brokerage charges, clearance fees and other local administrative costs.
Unless explicitly noted otherwise on the checkout page, all such charges fall to the recipient and sit outside Lumivaq’s control.
Lost, Stolen, or Delivered Packages
Reach out to our support team if tracking displays abnormal delays or your parcel cannot be located, so we can examine carrier‑provided records.
If tracking status marks an order as delivered, please first check drop‑off zones, mailboxes, building front desks, household members and nearby neighbours, and consult the relevant carrier before opening a support ticket with us.
Resolutions for missing, stolen, delayed or marked‑delivered parcels are determined by the unique facts of each shipment as well as official carrier protocols.
Split Shipments
Products within one single order may be dispatched in multiple separate parcels. Under this circumstance, packages may arrive on different dates and come with individual tracking numbers.
Contact Us
For any questions about shipping and delivery matters, please get in touch with us at service@lumivaq.com.
